Queue Management Solutions – EaZy-Tech Canada

Queue Management System

EaZy-Q® is an electronic queue system is completely IP based which makes it more scalable and robust than any product available in the market. We have online booking (through website and mobile application) portal that makes it easier for the customers to manage their visit more efficiently and conveniently. This tool helps business to reduce number of people waiting in their premises. Our self-serve Queue management kiosk takes away the stress of reception managed token number distribution. In order to provide controlled distribution of the token numbers, our system also empowers businesses with our reception managed ticket dispensers that create more responsive and adequate environment for everyone. it also provides tools like Real Time Analytical & Graphical report, Live Dashboards, Alerts and notifications (and much more) to improve staff efficiency and also plays a key role in increased customer satisfaction. EaZy-Q® provides both Wired and Wireless queuing system technology which makes it easier & flexible for our clients to manage their infrastructure based on their needs. it is completely IP based which makes relocating devices efficiently, cost effective and seamless..

Feature & BENEFITS

WIRED & WIRELESS Technology with a mix and match capability
Multi-Lingual (English, French, German, Arabic, Tagalog and more…)
Intelligent Controls for Timings & Load-Sharing
Attendant’s Login & Logout with Efficiency Control
Multi-Channel Customer / Patients Flow Control (Auto & Manual Transfer)
Advance & Intelligent Calling controls (such as Priority Call / Save Next / Auto-Recall, etc.)
Floor Mount, Wall Mount & Desktop Token Dispensers (with matching interior – as required)
Video, Pictures & Text Message Promotions (Digital Signage) on Main Displays

Periodic and Regular In-House Promotions
Facility to run Third-Party Advertisements on Main Displays as well as on Tokens (to be used as marketing / revenue-generation tool)
SMS Facility (Notification to
Floor Mount, Wall Mount & Desktop Token Dispensers (with matching interior – as required)
Customers / Call Manager / Daily Reporting, etc.)
Customized Token Designs (Multi-Lingual – with Text & Graphics capability)
Auto-Stop Facility (Tokens for each Service / Category will stop printing at a specified time)
Analytical as well as Graphical On-Demand Reporting

Connection Layout

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MOBILE APPLICATION & ONLINE BOOKING

EaZy-Q® Mobile Application is one of the most advance tools available in the queue management solutions that enable customers get in the queue with the convenience of sitting on their comfy couch at home. All you need to do is download our app from “App Store” or “Google Play Store”.
Besides getting in the queue and getting the token numbers, our mobile app has a lot more features For example, this app can also be used to collect the feedback from the customer, make online appointment booking, retrieve booking, find nearest branch and much more. Our online booking makes it easier for the customers to manage their visit more efficiently and conveniently. This tool helps business to reduce number of people waiting in their premises.

Our Online location finder makes it easy for the ad hoc customer to navigate to the nearest branch with less waiting time. With this feature, our Real-time synchronization provides user the information right to the seconds (number of people waiting, estimated waiting time etc.) so that customer can make right decision. Due to the real-time updates, customer gets up to date information for any changes occurs on the business service level. For example, user gets notified if the branch is closed for renovation, change in business hours etc.

OUTDOOR QUEUE MANAGEMENT SYSTEMS

EaZy-Q® is the pioneer in introducing outdoor queue management solutions in the region. This solution has provided many customers a unique way of handling customer inflow in the large open area. This system can be used to manage the following areas: